The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Match service to client needs
|
|
Access and obtain information on the client base. Completed |
Evidence:
|
Use information on the client base and its needs to match services to clients. Completed |
Evidence:
|
Identify particular needs of clients to enable targeted service delivery. Completed |
Evidence:
|
Match requests from clients to the appropriate service from a defined range of options. Completed |
Evidence:
|
Report problems in matching service delivery to clients to supervisor. Completed |
Evidence:
|
Deliver client service
|
|
Provide client service that meets client needs within the limitations of resources. Completed |
Evidence:
|
Respond to client enquiries promptly and in accordance with accepted practice and standards of the organisation. Completed |
Evidence:
|
Tailor service and communication techniques to the specific needs of clients. Completed |
Evidence:
|
Deal with complaints from clients and difficult situations. Completed |
Evidence:
|
Maintain client confidentiality as part of service delivery where required. Completed |
Evidence:
|
Collect data to assist in evaluating whether client needs have been met. Completed |
Evidence:
|
Match service to client needs
|
|
Access and obtain information on the client base. Completed |
Evidence:
|
Use information on the client base and its needs to match services to clients. Completed |
Evidence:
|
Identify particular needs of clients to enable targeted service delivery. Completed |
Evidence:
|
Match requests from clients to the appropriate service from a defined range of options. Completed |
Evidence:
|
Report problems in matching service delivery to clients to supervisor. Completed |
Evidence:
|
Deliver client service
|
|
Provide client service that meets client needs within the limitations of resources. Completed |
Evidence:
|
Respond to client enquiries promptly and in accordance with accepted practice and standards of the organisation. Completed |
Evidence:
|
Tailor service and communication techniques to the specific needs of clients. Completed |
Evidence:
|
Deal with complaints from clients and difficult situations. Completed |
Evidence:
|
Maintain client confidentiality as part of service delivery where required. Completed |
Evidence:
|
Collect data to assist in evaluating whether client needs have been met. Completed |
Evidence:
|